• IT or Ivory Tower? Spotting When Your IT Team Builds for Themselves, Not Your Business

    Bybjurick@shaw.ca

    When you look at your IT team, do you see a true business partner—or a group lost in unnecessary complexity? For many owners, IT only seems to get more complicated over time. Critical business needs are overlooked, new systems roll out that don’t actually help the company move forward, and explanations from IT rarely tie back to real business goals. If you find your IT department making decisions that don’t align with your company’s direction, you might be dealing with an ‘ivory tower’—where technology is built for its own sake instead of driving business results.

    What’s the Real Cost of a Tech Empire?

  • The CEO’s Blind Spot

    Bybjurick@shaw.ca

    Why Service Breakdowns Keep Undermining Sales Wins

    Keep getting dragged into service issues when all you want to do is grow your business?

    Frustrated hearing yourself say, “Why does this keep happening?” You’re not alone.

    Most CEOs thrive on winning new business. It’s energizing, it’s the role you’re best at, and it’s what drives growth. But too often, after a big client win, you walk back into the office only to be pulled into service breakdowns. Instead of celebrating growth, you’re deflated and drained by problems that feel like déjà vu.

  • Tech Burnout?

    Bybjurick@shaw.ca

    But I Need Better Performance—We Still Have Service Issues.  Now What?

    As a CEO, it’s baffling. You’re detecting signs of burnout in your IT Support Team—stress leave, supposed retirement, and signs of overwork. But at the same time, service issues continue. You see effort, and even extra hours, but the outcomes don’t reflect that extra effort. You find yourself thinking: If they’re burning out, shouldn’t we at least see better service? How can I make things better?

    You feel like you need to push them to do better, and to take on timely opportunities, to provide better, more consistent service, yet they don’t seem to be able to handle it. 

    What’s missing?