Why Service Breakdowns Keep Undermining Sales Wins

Keep getting dragged into service issues when all you want to do is grow your business?

Frustrated hearing yourself say, “Why does this keep happening?” You’re not alone.

Most CEOs thrive on winning new business. It’s energizing, it’s the role you’re best at, and it’s what drives growth. But too often, after a big client win, you walk back into the office only to be pulled into service breakdowns. Instead of celebrating growth, you’re deflated and drained by problems that feel like déjà vu.

But I Need Better Performance—We Still Have Service Issues.  Now What?

As a CEO, it’s baffling. You’re detecting signs of burnout in your IT Support Team—stress leave, supposed retirement, and signs of overwork. But at the same time, service issues continue. You see effort, and even extra hours, but the outcomes don’t reflect that extra effort. You find yourself thinking: If they’re burning out, shouldn’t we at least see better service? How can I make things better?

You feel like you need to push them to do better, and to take on timely opportunities, to provide better, more consistent service, yet they don’t seem to be able to handle it. 

What’s missing?